{"id":24908,"date":"2024-01-22T18:26:21","date_gmt":"2024-01-22T12:56:21","guid":{"rendered":"https:\/\/www.iquanta.in\/blog\/?p=24908"},"modified":"2024-01-22T18:26:25","modified_gmt":"2024-01-22T12:56:25","slug":"revolutionizing-customer-service-the-synergy-of-ai-and-human-touch","status":"publish","type":"post","link":"https:\/\/www.iquanta.in\/blog\/revolutionizing-customer-service-the-synergy-of-ai-and-human-touch\/","title":{"rendered":"Revolutionizing Customer Service : The Synergy of AI and Human Touch"},"content":{"rendered":"\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.iquanta.in\/blog\/wp-content\/uploads\/2024\/01\/Ram-Mandir-Movement-Six-Decades-of-Changing-Gujarats-Sociopolitical-Scene-12-1-1024x576.png\" alt=\"Revolutionizing Customer Service : The Synergy of AI and Human Touch\" class=\"wp-image-24910\" srcset=\"https:\/\/www.iquanta.in\/blog\/wp-content\/uploads\/2024\/01\/Ram-Mandir-Movement-Six-Decades-of-Changing-Gujarats-Sociopolitical-Scene-12-1-1024x576.png 1024w, https:\/\/www.iquanta.in\/blog\/wp-content\/uploads\/2024\/01\/Ram-Mandir-Movement-Six-Decades-of-Changing-Gujarats-Sociopolitical-Scene-12-1-300x169.png 300w, https:\/\/www.iquanta.in\/blog\/wp-content\/uploads\/2024\/01\/Ram-Mandir-Movement-Six-Decades-of-Changing-Gujarats-Sociopolitical-Scene-12-1-768x432.png 768w, https:\/\/www.iquanta.in\/blog\/wp-content\/uploads\/2024\/01\/Ram-Mandir-Movement-Six-Decades-of-Changing-Gujarats-Sociopolitical-Scene-12-1-150x84.png 150w, https:\/\/www.iquanta.in\/blog\/wp-content\/uploads\/2024\/01\/Ram-Mandir-Movement-Six-Decades-of-Changing-Gujarats-Sociopolitical-Scene-12-1-696x392.png 696w, https:\/\/www.iquanta.in\/blog\/wp-content\/uploads\/2024\/01\/Ram-Mandir-Movement-Six-Decades-of-Changing-Gujarats-Sociopolitical-Scene-12-1-1068x601.png 1068w, https:\/\/www.iquanta.in\/blog\/wp-content\/uploads\/2024\/01\/Ram-Mandir-Movement-Six-Decades-of-Changing-Gujarats-Sociopolitical-Scene-12-1-747x420.png 747w, https:\/\/www.iquanta.in\/blog\/wp-content\/uploads\/2024\/01\/Ram-Mandir-Movement-Six-Decades-of-Changing-Gujarats-Sociopolitical-Scene-12-1.png 1280w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"has-text-align-center has-luminous-vivid-amber-background-color has-background\"><strong>Genre : Technology<\/strong><\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_77 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.iquanta.in\/blog\/revolutionizing-customer-service-the-synergy-of-ai-and-human-touch\/#Introduction\" >Introduction<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.iquanta.in\/blog\/revolutionizing-customer-service-the-synergy-of-ai-and-human-touch\/#The_Genesis_of_HiOperators_HiQ_Platform\" >The Genesis of HiOperator&#8217;s HiQ Platform<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.iquanta.in\/blog\/revolutionizing-customer-service-the-synergy-of-ai-and-human-touch\/#Liz_Tsai_an_MIT_trailblazer\" >Liz Tsai, an MIT trailblazer<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.iquanta.in\/blog\/revolutionizing-customer-service-the-synergy-of-ai-and-human-touch\/#Redefining_Automation_in_Customer_Service_with_the_HiQ_Platform\" >Redefining Automation in Customer Service with the HiQ Platform<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.iquanta.in\/blog\/revolutionizing-customer-service-the-synergy-of-ai-and-human-touch\/#AI_and_Human_Cooperativeness\" >AI and Human Cooperativeness<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.iquanta.in\/blog\/revolutionizing-customer-service-the-synergy-of-ai-and-human-touch\/#Customer_Services_Future\" >Customer Service&#8217;s Future<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.iquanta.in\/blog\/revolutionizing-customer-service-the-synergy-of-ai-and-human-touch\/#Conclusion\" >Conclusion<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\" id=\"h-introduction\"><span class=\"ez-toc-section\" id=\"Introduction\"><\/span><strong>Introduction<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Artificial Intelligence (AI) has become a game-changer in the constantly changing field of customer service. After integrating AI into their service systems, businesses that previously only used human workers to answer customer inquiries are seeing an increase in customer satisfaction ratings. But rather than replacing people, this change is about using technology to improve the customer experience as a whole. Industry participants are realizing that AI has the ability to automate repetitive operations, freeing up human agents to work on more difficult problems.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><a href=\"https:\/\/chat.whatsapp.com\/Jf21wsG4ByD1VsHYr7Ht4N\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" width=\"1024\" height=\"194\" src=\"https:\/\/www.iquanta.in\/blog\/wp-content\/uploads\/2024\/01\/BLOG-BANNER-1-2-1024x194.jpg\" alt=\"\" class=\"wp-image-24693\" style=\"width:760px;height:auto\" srcset=\"https:\/\/www.iquanta.in\/blog\/wp-content\/uploads\/2024\/01\/BLOG-BANNER-1-2-1024x194.jpg 1024w, https:\/\/www.iquanta.in\/blog\/wp-content\/uploads\/2024\/01\/BLOG-BANNER-1-2-300x57.jpg 300w, https:\/\/www.iquanta.in\/blog\/wp-content\/uploads\/2024\/01\/BLOG-BANNER-1-2-768x145.jpg 768w, https:\/\/www.iquanta.in\/blog\/wp-content\/uploads\/2024\/01\/BLOG-BANNER-1-2-150x28.jpg 150w, https:\/\/www.iquanta.in\/blog\/wp-content\/uploads\/2024\/01\/BLOG-BANNER-1-2-696x132.jpg 696w, https:\/\/www.iquanta.in\/blog\/wp-content\/uploads\/2024\/01\/BLOG-BANNER-1-2-1068x202.jpg 1068w, https:\/\/www.iquanta.in\/blog\/wp-content\/uploads\/2024\/01\/BLOG-BANNER-1-2.jpg 1280w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"The_Genesis_of_HiOperators_HiQ_Platform\"><\/span><strong>The Genesis of HiOperator&#8217;s HiQ Platform<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>A market gap for a customer service system that smoothly integrates back-end automation and generative AI was discovered in 2016 by Liz Tsai &#8217;11, SM &#8217;13. As the CEO and co-founder of HiOperator, Tsai set out to create a platform that offers a special combination of effectiveness and human-like engagement, surpassing the constraints of conventional automated interfaces. Tsai claims that the HiQ platform is a major step forward for AI-based systems since it can automate a variety of operations that were previously performed only by human agents.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Liz_Tsai_an_MIT_trailblazer\"><\/span><strong>Liz Tsai, an MIT trailblazer<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Arriving to the Massachusetts Institute of Technology (MIT) at the age of 15, Tsai&#8217;s early experiences there shaped her path into entrepreneurship and AI-driven customer service. Tsai, who has a strong interest in mathematics and science, chose to major in both mechanical engineering and materials science and engineering. She also minored in biological engineering and political science. Her time at a financial firm sparked her entrepreneurial spirit and prepared her for her future pursuits.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Redefining_Automation_in_Customer_Service_with_the_HiQ_Platform\"><\/span><strong>Redefining Automation in Customer Service with the HiQ Platform<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Tsai notes that while other customer support products leverage AI to increase human efficiency, HiOperator&#8217;s HiQ platform goes above and beyond automation. HiQ, in contrast to its competitors, automates almost all of the tasks performed by customer support agents, including processing returns, creating messages with customers, and resetting passwords. Using generative AI, the platform generates responses that mimic a discussion with an extremely intelligent human agent.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"AI_and_Human_Cooperativeness\"><\/span><strong>AI and Human Cooperativeness<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Tsai imagines a collaborative future where AI improves service industry production and changes routine chores, defying concerns that AI would replace human occupations. With the introduction of the HiQ platform, companies who previously relied exclusively on human agents are witnessing an improvement in customer satisfaction. Tsai emphasizes that the intention is not to eradicate human agents but rather to enable them to take on more complex problems, such handling health and safety issues for a food industry.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Customer_Services_Future\"><\/span><strong>Customer Service&#8217;s Future<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>The HiQ platform represents a paradigm shift in the dynamics of customer service as it gains traction. The combination of artificial intelligence and human interaction creates opportunities for more rewarding and engaging work in the service sector. Tsai emphasizes that AI has the ability to improve consumer relations in general, going beyond simple efficiency.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Conclusion\"><\/span><strong>Conclusion<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>HiOperator&#8217;s HiQ platform serves as an excellent example of how AI has been used into customer service, demonstrating the revolutionary potential of technology. Liz Tsai is a prime example of creativity and a dedication to improving customer experiences. She went from MIT to the forefront of AI-driven customer service. The combination of AI and human touch shows promise as businesses navigate this changing environment, not only for improving processes but also for completely rethinking what customer service is.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Genre : Technology Introduction Artificial Intelligence (AI) has become a game-changer in the constantly changing field of customer service. After integrating AI into their service systems, businesses that previously only used human workers to answer customer inquiries are seeing an increase in customer satisfaction ratings. But rather than replacing people, this change is about using [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":24910,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[992,369,367,351,986,387],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.4 (Yoast SEO v21.9.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Revolutionizing Customer Service : The Synergy of AI and Human Touch - iQuanta<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.iquanta.in\/blog\/revolutionizing-customer-service-the-synergy-of-ai-and-human-touch\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Revolutionizing Customer Service : The Synergy of AI and Human Touch\" \/>\n<meta property=\"og:description\" content=\"Genre : Technology Introduction Artificial Intelligence (AI) has become a game-changer in the constantly changing field of customer service. After integrating AI into their service systems, businesses that previously only used human workers to answer customer inquiries are seeing an increase in customer satisfaction ratings. But rather than replacing people, this change is about using [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.iquanta.in\/blog\/revolutionizing-customer-service-the-synergy-of-ai-and-human-touch\/\" \/>\n<meta property=\"og:site_name\" content=\"iQuanta\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/facebook.com\/iquanta.in\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/jeet.singh.412224\" \/>\n<meta property=\"article:published_time\" content=\"2024-01-22T12:56:21+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-01-22T12:56:25+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.iquanta.in\/blog\/wp-content\/uploads\/2024\/01\/Ram-Mandir-Movement-Six-Decades-of-Changing-Gujarats-Sociopolitical-Scene-12-1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"720\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Indrajeet Singh\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Indrajeet Singh\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.iquanta.in\/blog\/revolutionizing-customer-service-the-synergy-of-ai-and-human-touch\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.iquanta.in\/blog\/revolutionizing-customer-service-the-synergy-of-ai-and-human-touch\/\"},\"author\":{\"name\":\"Indrajeet Singh\",\"@id\":\"https:\/\/www.iquanta.in\/blog\/#\/schema\/person\/2beb5d5f0836ae531bc05794e824b890\"},\"headline\":\"Revolutionizing Customer Service : The Synergy of AI and Human Touch\",\"datePublished\":\"2024-01-22T12:56:21+00:00\",\"dateModified\":\"2024-01-22T12:56:25+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.iquanta.in\/blog\/revolutionizing-customer-service-the-synergy-of-ai-and-human-touch\/\"},\"wordCount\":558,\"publisher\":{\"@id\":\"https:\/\/www.iquanta.in\/blog\/#organization\"},\"articleSection\":[\"CLAT GK\",\"GD-PI\",\"General Awareness\",\"MBA Exams\",\"Science &amp; Technology\",\"UPSC Exam\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.iquanta.in\/blog\/revolutionizing-customer-service-the-synergy-of-ai-and-human-touch\/\",\"url\":\"https:\/\/www.iquanta.in\/blog\/revolutionizing-customer-service-the-synergy-of-ai-and-human-touch\/\",\"name\":\"Revolutionizing Customer Service : The Synergy of AI and Human Touch - iQuanta\",\"isPartOf\":{\"@id\":\"https:\/\/www.iquanta.in\/blog\/#website\"},\"datePublished\":\"2024-01-22T12:56:21+00:00\",\"dateModified\":\"2024-01-22T12:56:25+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.iquanta.in\/blog\/revolutionizing-customer-service-the-synergy-of-ai-and-human-touch\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.iquanta.in\/blog\/revolutionizing-customer-service-the-synergy-of-ai-and-human-touch\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.iquanta.in\/blog\/revolutionizing-customer-service-the-synergy-of-ai-and-human-touch\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.iquanta.in\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Revolutionizing Customer Service : The Synergy of AI and Human Touch\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.iquanta.in\/blog\/#website\",\"url\":\"https:\/\/www.iquanta.in\/blog\/\",\"name\":\"iQuanta | Cat Preparation Online\",\"description\":\"Building Learning Networks\",\"publisher\":{\"@id\":\"https:\/\/www.iquanta.in\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.iquanta.in\/blog\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.iquanta.in\/blog\/#organization\",\"name\":\"IQuanta\",\"url\":\"https:\/\/www.iquanta.in\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.iquanta.in\/blog\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.iquanta.in\/blog\/wp-content\/uploads\/2018\/08\/IQuanta-1.png\",\"contentUrl\":\"https:\/\/www.iquanta.in\/blog\/wp-content\/uploads\/2018\/08\/IQuanta-1.png\",\"width\":525,\"height\":200,\"caption\":\"IQuanta\"},\"image\":{\"@id\":\"https:\/\/www.iquanta.in\/blog\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/facebook.com\/iquanta.in\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.iquanta.in\/blog\/#\/schema\/person\/2beb5d5f0836ae531bc05794e824b890\",\"name\":\"Indrajeet Singh\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.iquanta.in\/blog\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/b35e500b44d5e90757c438ec9572577e?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/b35e500b44d5e90757c438ec9572577e?s=96&d=mm&r=g\",\"caption\":\"Indrajeet Singh\"},\"description\":\"The mastermind behind IQuanta, Indrajeet Singh is an expert in Quant and has devised some ingenious formulae and shortcuts to significantly cut down on the time taken to solve a problem\",\"sameAs\":[\"https:\/\/www.iquanta.in\/\",\"https:\/\/www.facebook.com\/jeet.singh.412224\",\"https:\/\/www.linkedin.com\/in\/indralion\/\"],\"url\":\"https:\/\/www.iquanta.in\/blog\/author\/administrator\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Revolutionizing Customer Service : The Synergy of AI and Human Touch - iQuanta","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.iquanta.in\/blog\/revolutionizing-customer-service-the-synergy-of-ai-and-human-touch\/","og_locale":"en_US","og_type":"article","og_title":"Revolutionizing Customer Service : The Synergy of AI and Human Touch","og_description":"Genre : Technology Introduction Artificial Intelligence (AI) has become a game-changer in the constantly changing field of customer service. After integrating AI into their service systems, businesses that previously only used human workers to answer customer inquiries are seeing an increase in customer satisfaction ratings. But rather than replacing people, this change is about using [&hellip;]","og_url":"https:\/\/www.iquanta.in\/blog\/revolutionizing-customer-service-the-synergy-of-ai-and-human-touch\/","og_site_name":"iQuanta","article_publisher":"https:\/\/facebook.com\/iquanta.in","article_author":"https:\/\/www.facebook.com\/jeet.singh.412224","article_published_time":"2024-01-22T12:56:21+00:00","article_modified_time":"2024-01-22T12:56:25+00:00","og_image":[{"width":1280,"height":720,"url":"https:\/\/www.iquanta.in\/blog\/wp-content\/uploads\/2024\/01\/Ram-Mandir-Movement-Six-Decades-of-Changing-Gujarats-Sociopolitical-Scene-12-1.png","type":"image\/png"}],"author":"Indrajeet Singh","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Indrajeet Singh","Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.iquanta.in\/blog\/revolutionizing-customer-service-the-synergy-of-ai-and-human-touch\/#article","isPartOf":{"@id":"https:\/\/www.iquanta.in\/blog\/revolutionizing-customer-service-the-synergy-of-ai-and-human-touch\/"},"author":{"name":"Indrajeet Singh","@id":"https:\/\/www.iquanta.in\/blog\/#\/schema\/person\/2beb5d5f0836ae531bc05794e824b890"},"headline":"Revolutionizing Customer Service : The Synergy of AI and Human Touch","datePublished":"2024-01-22T12:56:21+00:00","dateModified":"2024-01-22T12:56:25+00:00","mainEntityOfPage":{"@id":"https:\/\/www.iquanta.in\/blog\/revolutionizing-customer-service-the-synergy-of-ai-and-human-touch\/"},"wordCount":558,"publisher":{"@id":"https:\/\/www.iquanta.in\/blog\/#organization"},"articleSection":["CLAT GK","GD-PI","General Awareness","MBA Exams","Science &amp; Technology","UPSC Exam"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.iquanta.in\/blog\/revolutionizing-customer-service-the-synergy-of-ai-and-human-touch\/","url":"https:\/\/www.iquanta.in\/blog\/revolutionizing-customer-service-the-synergy-of-ai-and-human-touch\/","name":"Revolutionizing Customer Service : The Synergy of AI and Human Touch - iQuanta","isPartOf":{"@id":"https:\/\/www.iquanta.in\/blog\/#website"},"datePublished":"2024-01-22T12:56:21+00:00","dateModified":"2024-01-22T12:56:25+00:00","breadcrumb":{"@id":"https:\/\/www.iquanta.in\/blog\/revolutionizing-customer-service-the-synergy-of-ai-and-human-touch\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.iquanta.in\/blog\/revolutionizing-customer-service-the-synergy-of-ai-and-human-touch\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.iquanta.in\/blog\/revolutionizing-customer-service-the-synergy-of-ai-and-human-touch\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.iquanta.in\/blog\/"},{"@type":"ListItem","position":2,"name":"Revolutionizing Customer Service : The Synergy of AI and Human Touch"}]},{"@type":"WebSite","@id":"https:\/\/www.iquanta.in\/blog\/#website","url":"https:\/\/www.iquanta.in\/blog\/","name":"iQuanta | Cat Preparation Online","description":"Building Learning Networks","publisher":{"@id":"https:\/\/www.iquanta.in\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.iquanta.in\/blog\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.iquanta.in\/blog\/#organization","name":"IQuanta","url":"https:\/\/www.iquanta.in\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.iquanta.in\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/www.iquanta.in\/blog\/wp-content\/uploads\/2018\/08\/IQuanta-1.png","contentUrl":"https:\/\/www.iquanta.in\/blog\/wp-content\/uploads\/2018\/08\/IQuanta-1.png","width":525,"height":200,"caption":"IQuanta"},"image":{"@id":"https:\/\/www.iquanta.in\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/facebook.com\/iquanta.in"]},{"@type":"Person","@id":"https:\/\/www.iquanta.in\/blog\/#\/schema\/person\/2beb5d5f0836ae531bc05794e824b890","name":"Indrajeet Singh","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.iquanta.in\/blog\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/b35e500b44d5e90757c438ec9572577e?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/b35e500b44d5e90757c438ec9572577e?s=96&d=mm&r=g","caption":"Indrajeet Singh"},"description":"The mastermind behind IQuanta, Indrajeet Singh is an expert in Quant and has devised some ingenious formulae and shortcuts to significantly cut down on the time taken to solve a problem","sameAs":["https:\/\/www.iquanta.in\/","https:\/\/www.facebook.com\/jeet.singh.412224","https:\/\/www.linkedin.com\/in\/indralion\/"],"url":"https:\/\/www.iquanta.in\/blog\/author\/administrator\/"}]}},"_links":{"self":[{"href":"https:\/\/www.iquanta.in\/blog\/wp-json\/wp\/v2\/posts\/24908"}],"collection":[{"href":"https:\/\/www.iquanta.in\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.iquanta.in\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.iquanta.in\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.iquanta.in\/blog\/wp-json\/wp\/v2\/comments?post=24908"}],"version-history":[{"count":1,"href":"https:\/\/www.iquanta.in\/blog\/wp-json\/wp\/v2\/posts\/24908\/revisions"}],"predecessor-version":[{"id":24915,"href":"https:\/\/www.iquanta.in\/blog\/wp-json\/wp\/v2\/posts\/24908\/revisions\/24915"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.iquanta.in\/blog\/wp-json\/wp\/v2\/media\/24910"}],"wp:attachment":[{"href":"https:\/\/www.iquanta.in\/blog\/wp-json\/wp\/v2\/media?parent=24908"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.iquanta.in\/blog\/wp-json\/wp\/v2\/categories?post=24908"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.iquanta.in\/blog\/wp-json\/wp\/v2\/tags?post=24908"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}